{"id":4353,"date":"2026-10-05T20:12:57","date_gmt":"2026-10-05T09:12:57","guid":{"rendered":"https:\/\/exigotech.ethub.co\/copilot-for-service\/"},"modified":"2026-10-05T20:12:57","modified_gmt":"2026-10-05T09:12:57","slug":"copilot-for-service","status":"publish","type":"page","link":"https:\/\/exigotech.ethub.co\/au\/services\/ai-and-automation\/microsoft-copilot\/copilot-for-service","title":{"rendered":"Microsoft Copilot for Service – Exigo Tech"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4331,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4353","page","type-page","status-publish","hentry"],"acf":{"section_order":[{"section":"hero_banner_industry"},{"section":"services_about"},{"section":"core_offerings"},{"section":"our_experts"},{"section":"core_values"},{"section":"cta"},{"section":"partners"},{"section":"case_study"},{"section":"blogs"},{"section":"faqs"},{"section":"contact_us"}],"co_heading_bold":"Core Offerings:","co_heading_regular":"Microsoft Copilot for Service","co_description":"Copilot for Service enhances various aspects of the customer service environment through AI-driven solutions, delivering fast, accurate, and personalised support.","co_offerings":[{"icon":3788,"title":"Knowledge Base Integration","description":"Connect Copilot to your existing knowledge base and trusted websites so agents get accurate, grounded answers.","image":4120,"link":""},{"icon":3788,"title":"CRM & Contact Centre Connectivity","description":"Integrate with your existing CRM and contact centre systems without replacing what's already working.","image":4118,"link":""},{"icon":3788,"title":"AI-Assisted Case Resolution","description":"Provide agents with real-time, intelligent response suggestions during live customer interactions.","image":4117,"link":""},{"icon":3788,"title":"Customisation & Configuration","description":"Customise Copilot for Service to your specific business processes and customer service standards.","image":4119,"link":""}],"co_aria_label":"","core_offerings_use_shared_block":false,"core_offerings_shared_block":null,"blog_heading_regular":"LATEST","blog_heading_bold":"THINKING","blog_watermark":"LATEST BLOGS","blog_categories":[],"blog_count":4,"blog_view_more":null,"blog_aria_label":"","blogs_use_shared_block":false,"blogs_shared_block":null,"contact_heading":"","contact_description":"","contact_phone_label":"Call Us","contact_phone_number":"1300 EXIGOTECH (39 44 68)","contact_email_label":"Email Us","contact_email_address":"sales@exigotech.com.au","contact_services":"","contact_partners_label":"Powered By Trusted Technology Partners","contact_partners":null,"contact_form_shortcode":"","contact_aria_label":"","contact_us_use_shared_block":true,"contact_us_shared_block":1198,"show_events_hub":false,"hub_heading":"The Exigo Tech Events Hub","hub_description":"","hub_background_image":null,"hub_button":null,"hub_cta_heading":"Need Expert Guidance?","hub_cta_description":"","hub_cta_button":null,"hub_aria_label":"","show_blogs_hub":false,"bh_badge_text":"Latest Tech Insights","bh_heading":"Insights & Thinking","bh_description":"Explore cutting-edge perspectives on cloud technology, AI, cybersecurity, and digital transformation","bh_search_placeholder":"Search articles, topics, or technologies...","faqs_badge_text":"FAQs","faqs_heading":"","faqs_items":[{"question":"What is Copilot for Service?","answer":"Copilot for Service is a generative AI assistant that integrates with Microsoft 365, Dynamics 365 Customer Service, and your existing service framework to help agents resolve customer issues faster and more accurately."},{"question":"Which copilot providers offer the most responsive customer support?","answer":"Exigo Tech's Copilot for Service implementation is built specifically for responsive support, combining real-time AI-assisted suggestions with your existing knowledge base, so agents respond faster without waiting on separate research."},{"question":"Are there trusted services that offer AI-based customer support using Microsoft technologies?","answer":"Yes. Exigo Tech, as a Microsoft Solutions Partner, implements Copilot for Service, Microsoft's own AI-powered customer service technology, integrated with Dynamics 365 Customer Service and your existing support framework."},{"question":"Do we need to replace our existing customer service system to use Copilot for Service?","answer":"No. Copilot for Service is designed to integrate with your existing customer service framework and CRM\/contact centre systems, rather than requiring a full replacement."},{"question":"Can Copilot for Service connect to our own knowledge base articles?","answer":"Yes. Copilot for Service connects to trusted websites, knowledge base articles, and CRM\/contact centre systems to ground its responses in your organisation's actual content."},{"question":"Can AI copilots handle enterprise-level technical support volumes?","answer":"Yes. Copilot for Service is designed to scale across enterprise support volumes, automating routine triage and response drafting so human agents can focus on complex, high-value cases."},{"question":"How can I get started?","answer":"Click Book Your Free Service Operations Assessment above to arrange a no-obligation review of your current customer service environment."}],"faqs_use_shared_block":false,"faqs_shared_block":null,"faqs_aria_label":"","cta_heading":"Ready to Resolve Issues Faster With AI-Powered Support?","cta_description":"Book a free service operations assessment to see how Copilot for Service could integrate with your existing Dynamics 365 or CRM environment.","cta_button":{"title":"Book Your Free Service Operations Assessment","url":"#","target":""},"cta_duplicates":null,"cta_use_shared_block":false,"cta_shared_block":null,"cta_aria_label":"","oe_heading_regular":"Talk to Our","oe_heading_bold":"Experts","oe_background_image":null,"oe_experts":[1461],"oe_use_shared_block":false,"oe_shared_block":null,"oe_aria_label":"","pt_heading_regular":"Partner","pt_heading_bold":"Ecosystem","pt_watermark":"PARTNERS","pt_partners":[1507],"pt_use_shared_block":false,"pt_shared_block":null,"pt_aria_label":"","cv_heading_regular":"Business Outcomes","cv_heading_bold":"Enabled","cv_description":"","cv_button":null,"cv_background_image":null,"cv_items":[{"icon":445,"title":"Faster Case Resolution","description":"Agents resolve more issues on the first contact, backed by AI-grounded knowledge and CRM context.","link":""},{"icon":445,"title":"Improved Customer Satisfaction","description":"Faster, more accurate responses lead to better customer experience outcomes.","link":""},{"icon":445,"title":"Increased Agent Productivity","description":"Automating routine tasks frees agents to focus on complex, high-value customer interactions.","link":""},{"icon":445,"title":"Preserved Technology Investment","description":"Copilot integrates with existing systems rather than requiring costly replacement.","link":""},{"icon":445,"title":"Proactive Issue Management","description":"Pattern detection helps teams address recurring problems before they escalate.","link":""}],"cv_use_shared_block":false,"cv_shared_block":null,"cv_aria_label":"","jump_nav_items":[{"label":"About","target_section":"services_about"},{"label":"Core Offerings","target_section":"core_offerings"},{"label":"Business Outcomes","target_section":"core_values"},{"label":"CASE STUDY","target_section":"case_study"},{"label":"FAQs","target_section":"faqs"}],"jump_nav_cta_button":{"title":"Talk to Expert","url":"#exigo-section-contact_us","target":""},"jump_nav_aria_label":""},"_links":{"self":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages\/4353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/comments?post=4353"}],"version-history":[{"count":0,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages\/4353\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages\/4331"}],"acf:post":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/partner\/1507"},{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/expert\/1461"},{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/content_block\/1198"}],"wp:attachment":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/media?parent=4353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}