{"id":4385,"date":"2026-10-05T21:00:52","date_gmt":"2026-10-05T10:00:52","guid":{"rendered":"https:\/\/exigotech.ethub.co\/dynamics-365-service\/"},"modified":"2026-10-05T21:00:52","modified_gmt":"2026-10-05T10:00:52","slug":"dynamics-365-service","status":"publish","type":"page","link":"https:\/\/exigotech.ethub.co\/au\/services\/business-applications\/dynamics-365-service","title":{"rendered":"Dynamics 365 Customer Service – Exigo Tech"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1890,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4385","page","type-page","status-publish","hentry"],"acf":{"section_order":[{"section":"hero_banner_industry"},{"section":"services_about"},{"section":"core_offerings"},{"section":"our_experts"},{"section":"core_values"},{"section":"cta"},{"section":"partners"},{"section":"case_study"},{"section":"blogs"},{"section":"faqs"},{"section":"contact_us"}],"co_heading_bold":"Core Offerings:","co_heading_regular":"Dynamics 365 Service","co_description":"Our Dynamics 365 Service offerings bring everything an agent needs into one place, not four.","co_offerings":[{"icon":3788,"title":"Service Process Assessment","description":"Current-state service challenges established as a practical roadmap.","image":4283,"link":""},{"icon":3788,"title":"Customer Service Architecture","description":"Case management requirements aligned to business processes.","image":4281,"link":""},{"icon":3788,"title":"Omnichannel & Integration","description":"Service channels, knowledge bases, and CRM data connected to reduce silos.","image":4282,"link":""}],"co_aria_label":"","core_offerings_use_shared_block":false,"core_offerings_shared_block":null,"blog_heading_regular":"LATEST","blog_heading_bold":"THINKING","blog_watermark":"LATEST BLOGS","blog_categories":[],"blog_count":4,"blog_view_more":null,"blog_aria_label":"","blogs_use_shared_block":false,"blogs_shared_block":null,"contact_heading":"","contact_description":"","contact_phone_label":"Call Us","contact_phone_number":"1300 EXIGOTECH (39 44 68)","contact_email_label":"Email Us","contact_email_address":"sales@exigotech.com.au","contact_services":"","contact_partners_label":"Powered By Trusted Technology Partners","contact_partners":null,"contact_form_shortcode":"","contact_aria_label":"","contact_us_use_shared_block":true,"contact_us_shared_block":1198,"show_events_hub":false,"hub_heading":"The Exigo Tech Events Hub","hub_description":"","hub_background_image":null,"hub_button":null,"hub_cta_heading":"Need Expert Guidance?","hub_cta_description":"","hub_cta_button":null,"hub_aria_label":"","show_blogs_hub":false,"bh_badge_text":"Latest Tech Insights","bh_heading":"Insights & Thinking","bh_description":"Explore cutting-edge perspectives on cloud technology, AI, cybersecurity, and digital transformation","bh_search_placeholder":"Search articles, topics, or technologies...","faqs_badge_text":"FAQs","faqs_heading":"","faqs_items":[{"question":"Does Exigo Tech provide Dynamics 365 Customer Service implementation?","answer":"Yes. Exigo Tech provides Dynamics 365 Customer Service implementation, configuration, and ongoing support to organisations across Australia."},{"question":"Does Exigo Tech provide Dynamics 365 Field Service?","answer":"We recommend confirming current Field Service capability directly with our Business Applications team. If you have a specific Field Service ROI question, please get in touch and we'll advise on the best fit."},{"question":"What is the ROI of implementing Dynamics 365 Customer Service?","answer":"ROI varies by organisation, but typically comes from reduced average handle time, higher first-contact resolution, and lower agent training time due to more structured, unified case management. Our assessment can help quantify this for your specific environment."}],"faqs_use_shared_block":false,"faqs_shared_block":null,"faqs_aria_label":"","cta_heading":"How Many Systems Does Your Team Check to Answer One Customer Question?","cta_description":"Book a free service operations assessment to see what a single-screen case view would do for resolution times.","cta_button":{"title":"Book Your Free Service Operations Assessment","url":"#","target":""},"cta_duplicates":null,"cta_use_shared_block":false,"cta_shared_block":null,"cta_aria_label":"","oe_heading_regular":"Talk to Our","oe_heading_bold":"Experts","oe_background_image":null,"oe_experts":[4841,1467],"oe_use_shared_block":false,"oe_shared_block":null,"oe_aria_label":"","pt_heading_regular":"Partner","pt_heading_bold":"Ecosystem","pt_watermark":"PARTNERS","pt_partners":[1507,1569,1570],"pt_use_shared_block":false,"pt_shared_block":null,"pt_aria_label":"","cv_heading_regular":"Business Outcomes","cv_heading_bold":"Enabled","cv_description":"","cv_button":null,"cv_background_image":null,"cv_items":[{"icon":445,"title":"Faster Issue Resolution","description":"Enable service teams to resolve customer requests more efficiently through better access to information and streamlined case management.","link":""},{"icon":445,"title":"Improved Customer Satisfaction","description":"Deliver more consistent, informed, and responsive service experiences that build customer trust and loyalty.","link":""},{"icon":445,"title":"Reduced Average Handle Time","description":"Minimise time spent searching for information and navigating systems, allowing agents to focus on customer needs.","link":""},{"icon":445,"title":"Better Service Performance Visibility","description":"Provide leaders with clearer insight into service trends, case volumes, bottlenecks, and operational performance.","link":""},{"icon":445,"title":"Increased Agent Effectiveness","description":"Help service teams perform at a higher level by equipping them with the tools, knowledge, and context needed to resolve issues confidently.","link":""}],"cv_use_shared_block":false,"cv_shared_block":null,"cv_aria_label":"","jump_nav_items":[{"label":"About","target_section":"services_about"},{"label":"Core Offerings","target_section":"core_offerings"},{"label":"Business Outcomes","target_section":"core_values"},{"label":"CASE STUDY","target_section":"case_study"},{"label":"FAQs","target_section":"faqs"}],"jump_nav_cta_button":{"title":"Talk to Expert","url":"#exigo-section-contact_us","target":""},"jump_nav_aria_label":""},"_links":{"self":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages\/4385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/comments?post=4385"}],"version-history":[{"count":0,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages\/4385\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages\/1890"}],"acf:post":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/partner\/1570"},{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/partner\/1569"},{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/partner\/1507"},{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/expert\/1467"},{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/expert\/4841"},{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/content_block\/1198"}],"wp:attachment":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/media?parent=4385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}