{"id":8757,"date":"2026-11-05T22:57:43","date_gmt":"2026-11-05T11:57:43","guid":{"rendered":"https:\/\/exigotech.ethub.co\/services\/ai-and-automation\/ai-managed-services\/ai-support-break-fix-compliance"},"modified":"2026-11-05T22:57:43","modified_gmt":"2026-11-05T11:57:43","slug":"ai-support-break-fix-compliance","status":"publish","type":"page","link":"https:\/\/exigotech.ethub.co\/au\/services\/ai-and-automation\/ai-managed-services\/ai-support-break-fix-compliance","title":{"rendered":"AI Support \u2013 Break-Fix & Compliance | Exigo Tech"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4716,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8757","page","type-page","status-publish","hentry"],"acf":{"section_order":[{"section":"hero_banner_industry"},{"section":"services_about"},{"section":"core_offerings"},{"section":"our_experts"},{"section":"core_values"},{"section":"cta"},{"section":"partners"},{"section":"case_study"},{"section":"blogs"},{"section":"faqs"},{"section":"contact_us"}],"co_heading_bold":"Core Offerings:","co_heading_regular":"AI Support Services","co_description":"Support works through one channel and one team, from first report to confirmed fix and recorded lessons learned.","co_offerings":[{"icon":3788,"title":"Incident Triage & Break-Fix","description":"We log, prioritise and investigate AI incidents, from failed connectors and authentication errors to agents giving wrong or empty answers, then fix and confirm with you. You can follow progress at any point.","image":8722,"link":""},{"icon":3788,"title":"Root Cause & Prevention","description":"For significant incidents we identify the underlying cause, whether model, data, permissions or configuration, and recommend changes to stop it happening again. Findings are shared in plain language with your IT team.","image":8724,"link":""},{"icon":3788,"title":"Microsoft Case Management","description":"Where a fault sits with a Microsoft service, we raise the support case, provide diagnostics, follow it through and keep you updated until it's resolved. You get one point of contact instead of chasing several vendors.","image":8723,"link":""},{"icon":3788,"title":"Compliance & Audit Support","description":"We keep incident records, change logs and evidence that support internal audit, risk reviews and frameworks such as ISO\/IEC 42001, and help answer client questionnaires. Evidence is kept in a consistent format your reviewers can follow easily.","image":8721,"link":""},{"icon":3788,"title":"Service Reporting","description":"Each month you receive a summary of incidents, response performance, recurring issues and recommended improvements, reviewed with your IT lead to agree any follow-up actions. Trends help you plan improvements before issues return.","image":8725,"link":""}],"co_aria_label":"","core_offerings_use_shared_block":false,"core_offerings_shared_block":null,"blog_heading_regular":"LATEST","blog_heading_bold":"THINKING","blog_watermark":"LATEST BLOGS","blog_categories":[],"blog_count":4,"blog_view_more":null,"blog_aria_label":"","blogs_use_shared_block":false,"blogs_shared_block":null,"contact_heading":"","contact_description":"","contact_phone_label":"Call Us","contact_phone_number":"1300 EXIGOTECH (39 44 68)","contact_email_label":"Email Us","contact_email_address":"sales@exigotech.com.au","contact_services":"","contact_partners_label":"Powered By Trusted Technology Partners","contact_partners":null,"contact_form_shortcode":"","contact_aria_label":"","contact_us_use_shared_block":true,"contact_us_shared_block":1198,"show_events_hub":false,"hub_heading":"The Exigo Tech Events Hub","hub_description":"","hub_background_image":null,"hub_button":null,"hub_cta_heading":"Need Expert Guidance?","hub_cta_description":"","hub_cta_button":null,"hub_aria_label":"","show_blogs_hub":false,"bh_badge_text":"Latest Tech Insights","bh_heading":"Insights & Thinking","bh_description":"Explore cutting-edge perspectives on cloud technology, AI, cybersecurity, and digital transformation","bh_search_placeholder":"Search articles, topics, or technologies...","faqs_badge_text":"FAQs","faqs_heading":"","faqs_items":[{"question":"What does AI break-fix support cover?","answer":"It covers faults in Microsoft AI solutions in production, including Microsoft 365 Copilot, Copilot Studio and Microsoft 365 agents, and custom AI on Microsoft Foundry and Azure OpenAI. Typical issues include failed connectors, authentication errors, agents giving wrong or empty answers, and problems after Microsoft updates. New features are handled separately."},{"question":"How quickly will you respond?","answer":"Response depends on priority. A critical outage affecting many users is handled first, and minor issues follow in order. Response and resolution targets for each priority are set out in your service schedule as [SLA response times], and performance against them is reported to you every month."},{"question":"What hours is support available?","answer":"Support is available to your nominated contacts during [support hours and coverage]. Coverage hours and any extended options are agreed in writing before the service starts, along with your nominated contacts and escalation path, so everyone knows exactly who to call and when."},{"question":"What does the compliance part of the service include?","answer":"We keep records of incidents, root causes, changes and fixes that support internal audit and risk reviews. Records follow the practices in our ISO\/IEC 42001-aligned AI policy. We can also help you answer client and regulator questionnaires about how your AI is supported and controlled."},{"question":"Can you support AI built by another partner?","answer":"Yes, after a short onboarding review. We check the architecture, access, monitoring and documentation, and fix critical gaps first. This review gives our engineers what they need to diagnose issues quickly, and gives you a clear view of any risks in the solution before support begins."},{"question":"How is support different from AI operations?","answer":"Support responds when something goes wrong or a user raises an issue. Our AI Operations Managed Service watches quality, security and spend continuously and acts before problems reach users. Many organisations use both, so monitoring catches issues early and support resolves anything that still gets through."},{"question":"Is AI support available in Sydney, Melbourne, Adelaide and Wollongong?","answer":"Yes. We support organisations across Australia, including Sydney, Melbourne, Adelaide and Wollongong. Service is delivered remotely by our Microsoft AI team, with local account management. Coverage is provided during [support hours and coverage], and all work follows the scope and response commitments agreed in your service schedule."}],"faqs_use_shared_block":false,"faqs_shared_block":null,"faqs_aria_label":"","cta_heading":"Need Reliable Support for AI in Production?","cta_description":"Tell us what you run and how it's supported today. We'll suggest the right coverage and show how incidents would flow from report to fix.","cta_button":{"title":"Enquire About AI Support","url":"#exigo-section-contact_us","target":""},"cta_duplicates":null,"cta_use_shared_block":false,"cta_shared_block":null,"cta_aria_label":"","oe_heading_regular":"Talk to Our","oe_heading_bold":"Experts","oe_background_image":null,"oe_experts":null,"oe_use_shared_block":false,"oe_shared_block":null,"oe_aria_label":"","pt_heading_regular":"Partner","pt_heading_bold":"Ecosystem","pt_watermark":"PARTNERS","pt_partners":null,"pt_use_shared_block":false,"pt_shared_block":null,"pt_aria_label":"","cv_heading_regular":"Business Outcomes","cv_heading_bold":"Enabled","cv_description":"","cv_button":null,"cv_background_image":null,"cv_items":[{"icon":445,"title":"Less Downtime","description":"AI issues are resolved by people who understand the platform. Users get back to work sooner.","link":""},{"icon":445,"title":"Lower Support Burden","description":"Your internal team spends less time diagnosing unfamiliar AI faults. They can focus on their own priorities.","link":""},{"icon":445,"title":"Stronger Audit Position","description":"Incident and change records are ready when auditors or clients ask. You answer questions with evidence, quickly.","link":""},{"icon":445,"title":"Fewer Repeat Issues","description":"Root cause work removes recurring problems instead of patching them. The same fault doesn't keep returning.","link":""},{"icon":445,"title":"Confidence to Scale AI","description":"Reliable support makes it easier to roll AI out to more users. Leaders can expand use with less worry.","link":""}],"cv_use_shared_block":false,"cv_shared_block":null,"cv_aria_label":"","jump_nav_items":[{"label":"About","target_section":"services_about"},{"label":"Core Offerings","target_section":"core_offerings"},{"label":"Business Outcomes","target_section":"core_values"},{"label":"CASE STUDY","target_section":"case_study"},{"label":"FAQs","target_section":"faqs"}],"jump_nav_cta_button":{"title":"Talk to Expert","url":"#exigo-section-contact_us","target":""},"jump_nav_aria_label":""},"_links":{"self":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages\/8757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/comments?post=8757"}],"version-history":[{"count":0,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages\/8757\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/pages\/4716"}],"acf:post":[{"embeddable":true,"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/content_block\/1198"}],"wp:attachment":[{"href":"https:\/\/exigotech.ethub.co\/au\/wp-json\/wp\/v2\/media?parent=8757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}