- CrowdStrike
- Managed Security as a Service
- Infrastructure Security
- Network Security
- Cloud Security
- Web and Applications Security
- Essential Eight: Patch Applications
- Essential Eight: Patch Operating Systems
- Essential Eight: Multi-Factor Authentication
- Essential Eight: Restrict Administrative Privileges
- Essential Eight: Application Control
- Essential Eight: Restrict Microsoft Office Macros
- Essential Eight: User Application Hardening
- Essential Eight: Regular Backups
- Security Consulting
- Microsoft Security Solutions
- Sophos XGS Solutions
- Palo Alto Security Solutions
- Exigo Tech Protect
Enhancing Support Services for MobileCorp: A 35% Reduction in Time and Effort
A unified Microsoft Dynamics 365 platform that streamlined operations and strengthened customer satisfaction.
Project Overview
MobileCorp was operating on three different systems, creating silos that made it difficult for sales and marketing teams to gain a complete view of the customer journey, extract reports, or manage product uploads efficiently.
Exigo Tech, as MobileCorp’s technology enabler, built a feature-rich and intuitive system that transformed these processes. We kept Microsoft Dynamics 365 at the core and designed a cloud-based CRM solution, migrating MobileCorp from its legacy systems to a modernised platform that made reporting instant and simplified the process of adding products to the company portal.
With a new ticketing system in place, MobileCorp’s support teams can now handle incoming requests smoothly, and customers can track the status of their orders — lifting overall customer satisfaction.
The Challenge
MobileCorp was operating on three different systems that created silos and limited visibility across the business.
Disconnected Systems
Three separate systems prevented a unified view of customer and business data.
Manual Product Uploads
Adding products to the company portal was a slow, time-consuming manual process.
Limited Order Visibility
Customers had no way to track the status of their orders, impacting satisfaction.
Fragmented Reporting
Sales and marketing teams lacked complete visibility into the customer journey, making reporting difficult.
Our Solution
Exigo Tech built a feature-rich, intuitive system centred on Microsoft Dynamics 365 to eliminate silos and modernise MobileCorp’s operations.
Cloud-Based CRM
Designed a cloud-based CRM on Microsoft Dynamics 365 to unify previously siloed systems.
Simplified Product Uploads
Streamlined the process for adding products to the company portal, saving significant time.
Customer Order Tracking
Enabled customers to monitor the status of their orders, boosting satisfaction.
Unified Reporting
Gave teams on-demand access to reports and complete visibility of the customer journey.
