How Exigo Tech Improved Business Processes and Increased Productivity for a Leading Property Management Company
A custom, web-based quality assurance platform replaced a legacy system to streamline audits and strengthen customer relationships.
Project Overview
Our client is a leading property management company responsible for coordinating quality assurance audits across a large portfolio of managed properties. The organisation relied on a legacy, Access-based system to run its audit process, a tool that had become slow, rigid, and difficult for the team to maintain as the business grew.
Exigo Tech was engaged to review the company's existing systems and recommend a way to modernise its audit and quality assurance process without a costly, ground-up rebuild. The goal was a flexible, web-based platform that the team could manage themselves, freeing up time for more valuable work and strengthening relationships with customers.
The Challenge
The company needed to replace an outdated audit system with something more flexible, collaborative, and easy to maintain.
Legacy System Upgrade
The company's Access-based audit system was outdated and increasingly difficult to maintain as the business scaled.
Editable Survey Forms
The team needed the ability to build and adjust its own audit questionnaires without relying on developers.
Better Team Collaboration
A more connected workflow was needed so auditors and staff could hand off work smoothly.
Stronger Customer Relations
Improving the audit process was key to delivering better service and value to customers.
Our Solution
Exigo Tech recommended an open-source, customisable survey tool to replace the legacy audit system.
Quality Assurance
A new quality assurance workflow let auditors feed data directly into the system, removing a manual, error-prone handover step.
Customisation
The survey tool was customised so the team could edit and adapt questionnaires to match evolving audit requirements.
Online Survey
An intuitive, open-source online survey platform made it easy for staff to create, distribute, and complete audits.
Migration
The legacy Access-based system was migrated to a modern, web-based platform, improving reliability and access.
Audit Management
Centralised audit management gave the business better analytics and visibility into quality assurance performance.
