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Copilot for Service: Enable AI-Powered Conversations That Resolve Issues Faster
Bring AI-driven assistance into your existing customer service environment to help agents resolve issues faster, improve service quality, and enhance customer experiences.
24x7
AI-Driven Support Availability
360°
Customer & Case Data Integration
100%
Customisable to Your Existing Framework
Deliver Faster Service Experiences
Copilot for Service transforms the way businesses handle customer service by leveraging advanced AI technologies and boosting agent productivity. Seamlessly integrating with Microsoft 365, Dynamics 365 Customer Service, and your existing customer service framework, Copilot for Service streamlines resolution processes, enhancing efficiency, accuracy, and customer satisfaction. Copilot connects to trusted websites, knowledge base articles, and your existing CRM and contact centre systems, enabling AI-powered conversations that enhance service experiences without the need to replace your existing solutions.
AI-Powered Data Integration
Connects to all your existing data sources: websites, knowledge bases, CRM, and contact centre systems, for comprehensive, grounded responses.
AI-Driven Support
Automates routine service tasks and surfaces real-time assistance so agents resolve more issues on first contact.
Intelligent Response Suggestions
Recommends accurate, context-aware responses drawn from your actual knowledge base, not generic scripts.
Customisation of AI Assistant
Customised to your specific business needs and existing customer service framework, maximising real-world impact.
Proactive Service Enhancement
Identifies patterns in support requests to help teams get ahead of recurring issues rather than just reacting.
Core Offerings: Microsoft Copilot for Service
Copilot for Service enhances various aspects of the customer service environment through AI-driven solutions, delivering fast, accurate, and personalised support.
Knowledge Base Integration
›
CRM & Contact Centre Connectivity
›
AI-Assisted Case Resolution
›
Customisation & Configuration
›
Connect Copilot to your existing knowledge base and trusted websites so agents get accurate, grounded answers.
Integrate with your existing CRM and contact centre systems without replacing what's already working.
Provide agents with real-time, intelligent response suggestions during live customer interactions.
Customise Copilot for Service to your specific business processes and customer service standards.
Talk to Our Experts
Business Outcomes Enabled
Faster Case Resolution
Agents resolve more issues on the first contact, backed by AI-grounded knowledge and CRM context.
Improved Customer Satisfaction
Faster, more accurate responses lead to better customer experience outcomes.
Increased Agent Productivity
Automating routine tasks frees agents to focus on complex, high-value customer interactions.
Preserved Technology Investment
Copilot integrates with existing systems rather than requiring costly replacement.
Proactive Issue Management
Pattern detection helps teams address recurring problems before they escalate.
Faster Case Resolution
Agents resolve more issues on the first contact, backed by AI-grounded knowledge and CRM context.
Improved Customer Satisfaction
Faster, more accurate responses lead to better customer experience outcomes.
Increased Agent Productivity
Automating routine tasks frees agents to focus on complex, high-value customer interactions.
Preserved Technology Investment
Copilot integrates with existing systems rather than requiring costly replacement.
Proactive Issue Management
Pattern detection helps teams address recurring problems before they escalate.
Ready to Resolve Issues Faster With AI-Powered Support?
Book a free service operations assessment to see how Copilot for Service could integrate with your existing Dynamics 365 or CRM environment.
Partner Ecosystem
STORIES OF IMPACT
CASE STUDY
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Learn moreCopilot for Service is a generative AI assistant that integrates with Microsoft 365, Dynamics 365 Customer Service, and your existing service framework to help agents resolve customer issues faster and more accurately.
Exigo Tech's Copilot for Service implementation is built specifically for responsive support, combining real-time AI-assisted suggestions with your existing knowledge base, so agents respond faster without waiting on separate research.
Yes. Exigo Tech, as a Microsoft Solutions Partner, implements Copilot for Service, Microsoft's own AI-powered customer service technology, integrated with Dynamics 365 Customer Service and your existing support framework.
No. Copilot for Service is designed to integrate with your existing customer service framework and CRM/contact centre systems, rather than requiring a full replacement.
Yes. Copilot for Service connects to trusted websites, knowledge base articles, and CRM/contact centre systems to ground its responses in your organisation's actual content.
Yes. Copilot for Service is designed to scale across enterprise support volumes, automating routine triage and response drafting so human agents can focus on complex, high-value cases.
Click Book Your Free Service Operations Assessment above to arrange a no-obligation review of your current customer service environment.
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