Start with processes that are high-volume, rule-based and painful, such as invoice entry, onboarding forms, approvals and data copied between systems. We score each candidate by volume, effort, risk and value, then pick one that will show a clear saving within weeks and build confidence for the next.

A flow follows the steps you define, every time, which suits predictable work. An agent decides what to do from instructions and context, which suits steps that need judgement. Most real processes need both, so we use flows for the structured parts and agents where reasoning adds value.

Yes. Power Automate desktop flows automate Windows and web applications through their screens. For screens that change often, Copilot Studio computer use, now generally available, lets an agent work the interface the way a person would. We add human review for sensitive actions and log every run.

AI Builder features still work, but the way they are paid for is changing. From 1 November 2026, new and renewed Power Platform licences no longer include seeded AI Builder credits, and AI Builder usage runs on Copilot Credits instead. We size your document and prompt volumes so the cost is planned before go-live.

We set up Managed Environments, data loss prevention policies that control which connectors can be used together, and a clear path from development to production through solutions and pipelines. Every automation has a named owner and documentation, so it stays supportable when people move on.

Yes. We help organisations across Australia, including Sydney, Melbourne, Adelaide and Wollongong, find and automate their most time-consuming processes. Discovery workshops run on-site or online, and our Power Platform team supports the build, testing and handover, so your people can run each automation confidently. 

Power Platform environments can be created in the Australia region, and we design automations so data stays within the environments and connectors you approve. We review each process for personal information under the Privacy Act 1988. Final compliance depends on your environment, data and legal obligations.